Complaints/Returns

All boxes marked with an asterisk (*) are mandatory. Return (5): We cannot accept returns that do not bear an RMA number. When you return an item, this results in costs for us. We pass these costs on to you as a 15% restocking fee. This fee is deducted from the price of the returned goods that is credited to your account. This credit cannot be paid out. The customer bears the return costs and the shipping risk, and is responsible for coordinating the return. We can only take back goods that are still in their original condition (in no way prepared, damaged, dirty or used), that were purchased in the course of the current business year, and that are returned in their original or an equivalent packaging. Returns that do not meet the above conditions will not be accepted / will be refused. We reserve the right to charge an additional 10% handing fee. Complaint: After you have submitted your complaint, we will check the admissibility of your claim. Please include compelling photo documentation, as appropriate. We cannot accept returns that do not bear an RMA number. Advance replacement may be possible upon request. Uhrig organises/coordinates the return delivery at its own cost for the time being. In case of inadmissible complaints, all expenses incurred, such as shipping costs, material costs, disposal costs, will be charged to the customer.